At Aueshah, we believe transparency builds trust. Our Refund & Return Policy is designed to be fair, clear, and respectful of the craftsmanship and value behind every piece of jewelry. Please read the details below carefully before requesting a return or refund.

1. Return Eligibility & Timeframes

We offer two return options based on time from the date of purchase:

  • Within 60 days: Returns are accepted at the original invoice value.
  • Within 180 days: Returns are accepted based on the current market value of the jewelry at the time of evaluation.

Any return request submitted after 180 days from the date of purchase will not be eligible for a refund.

2. Bespoke & Custom Jewelry

Bespoke, customized, or made-to-order jewelry holds unique characteristics and emotional value. For this reason:

  • Bespoke jewelry is eligible for return only at the current market value, regardless of whether the return is requested within 60 days.
  • Invoice value refunds do not apply to bespoke or custom-made pieces.

3. Return Shipping Responsibility

All return shipping costs are the responsibility of the customer. Items must be shipped securely, insured, and packaged appropriately. Aueshah is not responsible for items lost or damaged during return transit.

4. Authentication & Inspection

Every returned item undergoes a strict authentication and quality inspection process to verify originality, condition, and integrity.

Refunds will only be approved after the jewelry has been firmly authenticated. Any item showing signs of wear, damage, alteration, or tampering may be rejected.

5. Refund Processing Time

Once authentication is completed and the return is approved, refund processing time may range from 1 day up to 40 days, depending on inspection results, payment method, and administrative procedures.

We appreciate your patience during this process, as accuracy and fairness are our priority.

6. Non-Refundable Situations

Refunds may not be issued in the following situations:

  • Returns requested after 180 days from purchase.
  • Jewelry that fails authentication or condition checks.
  • Items returned without proper documentation or invoice reference.
  • Misuse, intentional damage, or false claims.

7. How to Request a Refund or Return

To initiate a refund or return request, please contact our support team with your invoice number, purchase details, and reason for return. Our team will guide you through the next steps.

8. Contact Information

If you have any questions or need assistance regarding refunds or returns, please reach out to us:

  • Email: service@aueshah.com
  • Phone: +1 (937) 909-1432
  • Address: Shop No. 601A, Baber Market, Sarafa Bazar, Landhi No. 2, Karachi, Pakistan

We are committed to handling every request with honesty, care, and respect — the same values that define Aueshah.