POLICIES & INFORMATION

Welcome to Aueshah. These Terms of Service (“Terms”) govern your access to and use of our website, products, and services. By visiting our website or making a purchase, you agree to be bound by these Terms. If you do not agree, please refrain from using our services.

1. Overview

This website is operated by Aueshah. Throughout the site, the terms “we”, “us”, and “our” refer to Aueshah. We provide this website, including all information, tools, and services available, subject to your acceptance of these Terms, along with our Privacy Policy and any additional policies referenced here.

Aueshah is a brand built on heritage, emotion, and trust. We expect the same respect and honesty from those who interact with our platform.

2. Eligibility & Online Store Terms

By using this website, you confirm that you are at least the age of majority in your country, state, or province of residence, or that you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products or services for any illegal or unauthorized purpose, nor may you violate any applicable laws while using our website.

3. Products & Services

All products offered by Aueshah are subject to availability. We reserve the right to limit the sales of our products or services to any person, geographic region, or jurisdiction on a case-by-case basis.

We make every effort to display our products as accurately as possible. However, we cannot guarantee that your device’s display of colors, textures, or details will be entirely accurate.

4. Pricing & Payments

Prices for our products are subject to change without notice. All payments are processed securely through trusted third-party payment providers. We do not store or process your payment card details directly.

We reserve the right to refuse or cancel any order if fraud, unauthorized activity, or pricing errors are suspected.

5. Shipping & Delivery

Shipping timelines provided at checkout are estimates and may vary due to factors beyond our control. Aueshah is not responsible for delays caused by carriers, customs authorities, or unforeseen circumstances.

6. Returns & Refunds

Returns, exchanges, and refunds are subject to our Return Policy, which forms part of these Terms. Please review the Return Policy carefully before making a purchase.

7. Intellectual Property

All content on this website — including designs, logos, images, text, graphics, and brand elements — is the exclusive property of Aueshah or its licensors and is protected by intellectual property laws.

You may not copy, reproduce, distribute, or exploit any content without our prior written permission.

8. User Conduct

You agree not to misuse our website or services. This includes, but is not limited to:

• Engaging in fraudulent, abusive, or unlawful activity.
• Attempting to interfere with the security or functionality of the website.
• Using our content or brand for misleading or harmful purposes.

9. Third-Party Services & Links

Our website may include links or integrations with third-party services. We are not responsible for the content, policies, or practices of third-party websites and encourage you to review their terms independently.

10. Limitation of Liability

To the fullest extent permitted by law, Aueshah shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website or products.

11. Indemnification

You agree to indemnify and hold harmless Aueshah, its directors, officers, employees, and affiliates from any claim or demand arising out of your breach of these Terms or your misuse of our services.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws applicable in the United States, without regard to conflict of law principles. Additional consumer protections may apply depending on your location.

13. Changes to These Terms

We reserve the right to update or modify these Terms at any time. Changes will be effective immediately upon posting on this page. Your continued use of the website constitutes acceptance of those changes.

14. Contact Information

If you have any questions about these Terms of Service, please contact us:

• Email: service@aueshah.com
• Phone: +1 (937) 909-1432

At Aueshah, every order carries more than value — it carries emotion, craftsmanship, and trust. For this reason, our shipping process is designed with the highest standards of security, care, and transparency from the moment your order is placed until it reaches you.

1. Shipping Partner

All Aueshah shipments are handled exclusively by the Ferreri Group using secured air cargo services from Karachi. Every package is treated as a high-value shipment and managed under strict security protocols throughout its journey.

2. Secure Handling & Insurance

Each shipment is marked as a high-value consignment and transported within a secured vault system for maximum protection. All orders are fully insured during transit to safeguard against loss, damage, or unforeseen events.

Your jewelry is packed discreetly and carefully to ensure both safety and privacy.

3. Order Processing Time

Processing times vary depending on the complexity of the jewelry piece. On average:

• Order processing typically takes 7–10 business days.
• This includes order verification, preparation, quality checks, and secure handover to our shipping partner.

Please note that handcrafted or customized pieces may require additional processing time. Any significant delay will be communicated to you directly.

4. Delivery Time

Once your order has been dispatched, delivery usually takes:

• 5–8 business days via secured air cargo.

Delivery timelines may vary depending on your location, customs clearance, and local carrier operations. While we do our best to ensure timely delivery, delays beyond our control may occasionally occur.

5. Order Tracking

All shipments include real-time order tracking. Once your order has been shipped, you will receive tracking details via email, allowing you to monitor your shipment at every stage of its journey.

6. Customs & Duties

International shipments may be subject to customs inspections, duties, or taxes imposed by your local authorities. Any such charges are the responsibility of the customer and are not included in the purchase price or shipping cost unless explicitly stated.

7. Delivery Responsibility

To ensure successful delivery, please make sure that your shipping information is complete and accurate. Aueshah cannot be held responsible for delays or losses caused by incorrect or incomplete address details.

8. Questions & Support

If you have any questions regarding shipping, delivery timelines, or tracking, our support team is always here to help.

• Email: service@aueshah.com
• Phone: +1 (937) 909-1432

At Aueshah, every piece of jewelry carries meaning, craftsmanship, and emotion. Because of the nature and value of our products, we follow a carefully structured Returns & Exchange process designed to be fair, transparent, and secure for everyone.

1. Eligibility for Returns & Exchanges

We accept returns or exchanges only under specific conditions and after proper verification. To be eligible, the item must be:

• Purchased directly from the official Aueshah website.
• Unused, unworn, and in original condition.
• Returned with original packaging, certificates, and documentation.
• Submitted within the approved return or exchange window communicated at purchase.

2. Required Information for Return or Exchange Requests

For security, authenticity verification, and record keeping, all return or exchange requests must include the following details:

• Serial number of the jewelry item.
• Date of purchase.
• Invoice number.
• Customer contact details (name, phone number, and email).
• Clear reason for return or exchange.

Requests missing any of the above information may be delayed or rejected.

3. Limited Edition Jewelry Policy

Limited Edition and exclusive Aueshah pieces are created with unique designs, emotional value, and controlled availability.

Any attempt to return, exchange, resell, or misuse Limited Edition jewelry in bad faith, including false claims or repeated unjustified requests, will result in immediate account blacklisting. Once blacklisted, the customer will no longer be eligible for future purchases, services, or support from Aueshah.

4. Exchange Process

If your request is approved, exchanges are subject to product availability. Any price difference between the original and exchanged item must be settled before processing.

5. Return Shipping & Inspection

Once a return or exchange request is approved, instructions will be provided for secure shipment. Returned items undergo a thorough inspection to verify authenticity, condition, and compliance with our policy before any further action is taken.

Aueshah reserves the right to reject any return or exchange if the item shows signs of wear, damage, tampering, or alteration.

6. Refunds

Approved refunds, where applicable, will be processed through the original payment method or as store credit, depending on the nature of the order and product category. Processing times may vary based on payment provider policies.

7. Fraud Prevention & Abuse

To protect our customers and brand integrity, Aueshah maintains strict fraud prevention measures. Any misuse of the return or exchange system, including false claims or repeated abuse, may lead to permanent account suspension or blacklisting.

8. Contact & Support

If you have questions about returns or exchanges, or need assistance with your request, please contact us using the details below:

• Email: service@aueshah.com
• Phone: +1 (937) 909-1432
• Address: Shop No. 601A, Baber Market, Sarafa Bazar, Landhi No. 2, Karachi, Pakistan

Our team is committed to assisting you with fairness, transparency, and respect — the same values that define every Aueshah creation.

Every Aueshah piece is a testament to quality and is backed by our lifetime warranty.

Certificate of Authenticity

Each purchase is accompanied by a Certificate of Authenticity, verifying the quality of the metals and gemstones used.

Lifetime Warranty

We guarantee our jewellery against defects in materials and craftsmanship for the life of the piece. This warranty does not cover normal wear and tear or accidental damage.

Fine jewellery requires proper care to maintain its luster for generations.

Cleaning

We recommend cleaning your diamond and gold jewellery with a soft brush and mild soapy water. Avoid exposure to harsh chemicals or perfumes.

Storage

Store your pieces individually in the provided velvet pouches to prevent scratching.